
The last set of metal doors closed with a clanging reverberation. I felt anxious as I made my way to the room where I would present. I held only a thumb drive to share a PowerPoint, whereas I usually carried a small roller bag of supplies for my workshops. I walked into the room, checked the technology to make sure everything was working, and then stood to the side as the participants began to enter. First came several adult couples who served as weekly volunteers, and then the young men, dressed in their jumpsuits, accompanied by the guards. I was presenting in a correctional facility where some of the worst juvenile offenders were serving their time. I gave my presentation on etiquette and was pleased to receive some engagement. We then moved to the cafeteria, where I continued with meal etiquette. As I left the facility, I was grateful that things had seemed to go well.
About two weeks later, I received a large envelope in the mail. As I opened the envelope, several thank-you notes fell out. I was surprised to see that each of the young men had written a note thanking me for my presentation. Some simply said "thank you," while others had written more. I then read the accompanying cover letter written by the man who had asked me to speak. He expressed his deep gratitude for my willingness to present. He then reported something that brought me to tears: "I do not think you will ever realize the difference you made that evening. No one has ever called those men 'gentlemen.'"
I believe etiquette is seeing ourselves and others with intention and grace. No matter our socioeconomic status, ethnicity, culture, education, country, or rank in protocol, I believe we each have infinite worth and deserve to be treated as such. The way we engage with one another matters. I believe etiquette is really, as one student wisely wrote, "being a good human being." I know as you explore, consider, and incorporate the principles and rules of etiquette I share into your daily life, you will navigate your personal and professional life with poise and earned confidence. I believe that as we care for and about others in our thoughts and actions, we build meaningful and memorable lives, one "please" and "thank you" at a time. Ladies and gentlemen, thank you for joining me.
INVITATION TO ACT
For my first newsletter post, I would like to keep the invitation to act very simple: Strive to use "please" and "thank you" more in your everyday. It will make a different to those whom you speak, and it will make a difference for you.
Comments